Accessibility
Diva is a car insurance product arranged for you by Swinton, one of the UK's leading
providers of personal insurance. You can take out Diva policy through the divainsurance.co.uk
web site. All future ongoing requirements in relation to your car insurance policy
(e.g. any adjustments or renewal) will only be dealt with off line at a Swinton
branch.
We are aware that many of our customers have varying needs which may affect how
they view and access our website. We have been working hard to identify the areas
which needed attention to ensure we meet the widest audience.
Documentation
Swinton can provide marketing literature for you in Braille, large font or on audio
tape. If you require this alternative format, please contact our customer assistance
team on 0800 056 5631.
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Telephone
If you've not bought your car insurance policy from Diva yet and have any questions
you can contact us by telephone on 0800 116 4032 .
If you are an existing car insurance customer, you can make changes or renew your
policy by calling your directly. Details can be found in the policy
documentation posted to you shortly after purchase, or in the sales confirmation
email you received from us. If you are unable to locate your branch details, please
call us on 0800 056 5631.
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Typetalk
As well as our standard telephone service you can contact us via Typetalk, the telephone
relay service provided by BT and the RNID. To use this service type the prefix 18001
before the number you wish to call. Remember to use the full UK area code and don't
leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time whilst we are open.
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Once you have purchased your policy from Diva you can amend or renew your policy
at a which are open 9am to 5.30pm Mon-Fri and 9am to 1pm on a Saturday.
Within our our advisors are always willing to help by writing things down
for you and receiving your instructions or replies in writing.
If sign language is your first language and you need an interpreter to discuss complicated
insurance arrangements we'll provide this for you. Please provide us with as much
notice as possible to arrange this as it could take some time to arrange, (possibly
up to 4 weeks).
Wherever possible all of our have been designed to provide:
- Ramps where required.
- Desks rather than high level counters.
- Improved colour contrasting and lighting.
We are continually improving our environments to make them more accessible to customers
with a disability however some of our branches are small or have features which
it is not possible to alter. Where this is the case our advisors will be happy to
provide any assistance required.
Feel free to phone your local branch before making the trip. They'll be pleased
to tell you how accessible their is and what facilities they can offer. Alternatively
to find out if there are any other accessible branches in your locality phone our
Facilities Team on 0845 168 3691 who will be happy to assist.
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Contact us
If you feel we can improve our service we would welcome your comments. You can contact
our Customer Assistance Team in the following ways:
By phone:
0800 116 4032
By post:
Customer Assistance,
Swinton Colonnade,
6 Great Marlborough Street,
Manchester,
M1 5SW
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