Privacy Policy

Data Protection Act

Diva is a car insurance product arranged for you by Swinton. Swinton takes the protection of your privacy on-line extremely seriously and we will do our best to safeguard your information. Accordingly, we have security measures in place which are considered appropriate to the nature of the information and the harm that might result from a breach of security. For your protection we will also:

not hold more information about you than is required for the purposes for which it is being processed
reasonable endeavours to ensure that any information about you is accurate and kept up to date
not keep your information for longer that is necessary or as required by law
process your information in accordance with your rights under the Data Protection Act 1998.

Cookie Policy

Cookies work by putting a small bit of information onto the device you are using to access our website. We use cookies for a number of things. If you would like to read about them in more detail please see our full Cookie Policy where we have listed which cookies we use, and how to remove them from them from your device.

What information do we hold and how do we obtain it?

We may receive information about you from any of the following sources:

directly from you or your authorised representatives when obtaining a quote, incepting, renewing or amending a policy or making a claim (e.g. personal details, claims details, etc);
from third parties such as credit reference or debt collection agencies (e.g. your credit rating);
from insurers, witnesses, third parties and solicitors (e.g. accident details).

What do we use your information for and who do we disclose it to?

We will use the information about you for the following purposes:

to administer and maintain your car insurance and other insurances;
to assist you with claims and enquiries;
to maintain your insurance records;
to keep you informed about other products and services offered by Swinton;
to enable us to conduct research and statistical analysis, and facilitate our internal customer service monitoring;
to share with other carefully selected parties.

In addition your information may be disclosed to:

the police in response to a request;
other bodies in response to legislative/court orders.

You should also be aware that:

to help prevent fraudulent claims your insurer exchanges information with other insurers through various databases;
to help detect people who break the law by not having motor insurance your insurer will supply details of your motor insurance to a database which can be accessed by the police and other insurers.

What are your rights?

Under the Data Protection Act 1998 you have certain rights in relation to the information we hold about you:

you may request, by writing to the address below and enclosing a cheque for £10 payable to Swinton Group Limited, details of the information that we hold about you. Details will be provided to you within 40 days of us receiving your request and fee;
you are entitled to request us, by writing to the address below, to stop using information about you for the purposes of Direct Marketing, not to share your information with other carefully selected parties.

Contact address details

Swinton Group Limited
Swinton House
6 Great Marlborough Street
Manchester
M1 5SW

Contact us

More information regarding your rights can be obtained from:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700